Royal Scot Suite Hotel-Victoria BC

Dear Guest:

Our efforts have but one goal: to provide you with quality, comfortable, clean and well kept facilities in a friendly caring atmosphere. Your impressions are important to us! Please take a moment to share your experience with us.

Royal Scot Suite Hotel Comment Card

1. Will you return to the Royal Scot Suite Hotel?

Yes Undeciced No (If "No" please tell us why:)

2. What was the primary purpose of your visit?

Pleasure Business Convention

Have you stayed at The Royal Scot Suite Hotel previously?

Yes No

3. What was the rate per night for your hotel Room?

4. How would you rate our:

Reservation Services:	Excellent Good Fair Poor
Front Desk Services:	Excellent Good Fair Poor
Check-in Efficiency:	Excellent Good Fair Poor
Check-out Efficiency:	Excellent Good Fair Poor
Telephone Services:	Excellent Good Fair Poor
Housekeeping Staff:	Excellent Good Fair Poor
Bellstaff:	Excellent Good Fair Poor
Duty Managers:	Excellent Good Fair Poor
Gift Shop Clerks:	Excellent Good Fair Poor

5. Did any Associate make you stay especially enjoyable?

Associate Name:

6. Did you encounter any problems that caused you concern?

Yes No

Please Comment:

Did you contact an Associate about the problem?	Yes No
Was the concern resolved to your satisfaction?	Yes No

Please Comment:

7. Food & Beverage - Jonathan's Restaurant

Breakfast Lunch Dinner Room Service

Were you greeted promptly?

Yes No

Were you seated promptly?

Yes No

Was your order taken promptly?

Yes No

RestaurantServers:	Excellent Good Fair Poor
Restaurant Reception:	Excellent Good Fair Poor
Room Service:	Excellent Good Fair Poor
Service Friendly:	Excellent Good Fair Poor
Food Quality:	Excellent Good Fair Poor
Menu Variety:	Excellent Good Fair Poor
Cleanliness:	Excellent Good Fair Poor

8. Recreation Facilities

Pool:	Excellent Good Fair Poor
Whirlpool:	Excellent Good Fair Poor
Sauna:	Excellent Good Fair Poor
Guest Social Room:	Excellent Good Fair Poor

9. Were all of the following in your room in good working order?

Yes No
If you indicated "No" please check those not in working order.
Room Heating	Bathroom Plumbing
Bathtub drain	Television set
Sink drains	Television reception
Water temperature	Hair Dryer
Water pressure	Latch-sliding glass door
Light Bulbs	Drapes
Room card key lock	Telephones
Stove	Clock radio
Fridge	Micro-wave
Other

10. While in our Hotel, please rate the following:

Decor:	Excellent Good Fair Poor
Landscaping:	Excellent Good Fair Poor
Parking:	Excellent Good Fair Poor
Cleanliness:	Excellent Good Fair Poor
Comfort:	Excellent Good Fair Poor
Furnishings:	Excellent Good Fair Poor
Please Comment:

11. What influenced you to select the Royal Scot Suite Hotel?

BCAA	AAA
Travel Agent	Advertisment
Convention / Meeting	Walk in
Word of Mouth	Newspaper
Return visit	Web site
Other

12. Your contact Information

Name:
Company:
Address:
City:
Province / State:
Postal / Zip Code:
Country:
Phone Number:
Room Number:
Arrival Date:
Departure Date:

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425 Quebec Street, Victoria BC V8V 1W7 Canada | Tel: {250} 388-5463 Fax: {250} 388-5452 email: royalscot@royalscot.com
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