Our guest service agents are located in our lobby next to the gift shop and are ready to assist you with a variety of services. It has been proven again and again that nothing is too big or too small for our service agents to tackle. We are here to service you in order to make your experience the best possible whilst visiting Vancouver Island and the Royal Scot Suite Hotel.

If you need maps, directions, brochures, pamphlets, ferry schedules, dinner reservations, attraction admissions, Whale Watching, The Royal BC Museum, IMAX, High Tea at the Empress or to an assortment of the many attractions and highlights that Victoria and the island has to offer we are here to help.

We can even help you at this very moment by pointing out a few features on this web site that might give you the answer to your question.

Our Virtual Concierge, works 24 hours a day, 7 days a week and 12 months of the year, and is filled with information about Victoria, Vancouver Island, and the many attactions and activities you can enjoy whilst visiting the Royal Scot Suite Hotel.

If by any chance you don't find what you are looking for, simply click the below e-mail link for our guest services desk and we will get back to you with an answer as soon as possible.

guestservices@royalscot.com

You might also find it useful to check out the on-line services section of this web site, as this will give you the option of sending a postcard, send a messaage to a friend staying with us, check out this years events in Victoria, join our e-club, fill out a comment card and much more.

We look forward to seeing you at the Royal Scot Suite Hotel in the near future.

Sincerely

The Royal Scot Guest Services Team